frequently asked questions
Welcome to the Help Centre.
Welcome to our Help Center! Navigate through our frequently asked questions for quick solutions to common queries. If you can't find the information you're looking for, feel free to contact us for personalized assistance. We're here to help!
our jewellery
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Do you do personalised products?
Yes! A lot of our products have an option to be personalised with initials, name and more! Simply, select and fill the relevant options on each product page.
What base metals do you use?
We take pride in crafting exquisite jewellery pieces using only the finest quality materials. Our collection features pieces made from 925 Sterling Silver, Solid 9ct Gold, Luxurious 18ct Gold, and Elegant Platinum.
What plating options do you have?
We offer 18ct Gold and Rose Gold plating.
Ordering
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How do I order a personalised product?
Simply, select and fill the relevant options on each product page.
How long will my order arrive in?
We process orders in 48 hours, including personalised products. Shipping depends on the option chosen at checkout.
Can I cancel my order?
You can cancel your order within 12 hours of ordering. Please get in touch with us as soon as possible via email or the contact page.
How do I choose the right ring size?
You can find out your ring size by visiting a local jeweller who can provide you with exact measurements. Alternatively, measure the diameter of a ring your already own.
shipping & returns
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How long does shipping take?
We dispatch orders within 48 hours. Shipping times depends on the option you select at checkout.
Can I return my order if I change my mind?
You can cancel your order within 12 hours of ordering. You cannot return personalised products once received unless damaged or faulty.
Do you have warranty on your products?
We have no warranty on our personalised products. We have a 30 day warranty on all other products, which can be returned if they meet our criteria.
Read more here.
How do you pack your jewellery?
Our jewellery is packed using eco-friendly, 100% recyclable packaging.
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Live Chat
Click on the IconUtilize our AI Chatbot for instant assistance in all matters, including ordering, returns and more! Your convenience is our priority.
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Email us
Email usFor any additional assistance or inquiries, please don't hesitate to reach out. Feel free to email us at info@apsleyandheron.com We're here to help!